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Return & Refund

Damaged products

  • At VicNic, all parcels are packed carefully for the long journey. However, if the parcel is obviously damaged, please registered immediately with the deliveryman, and have the damage recorded before signing "receival" 
  • If you discover products damaged after opening the parcel, please take photos immediately regarding to the problem and send an email to customercare@vicnic.com 
  • Our customer service will reply with individual solution(s) to the problem shortly.   

Returning products

14 days change-of-mind return

  • You must send a return request to customercare@vicnic.com within 14 days. The 14 days count from the day that you or authorized party receives the goods;
  • The goods must be purchased at VicNic.com, please state the order number #VNxxxxxx and contact information. 
  • The item must not be damaged in any way including that
        • It is in its original packaging including manuals, pamphlets and all accessories;
        • It is unopened, unused and in its original condition
  • Refund will be made within 5 working days upon receiving the parcel.

To return your product, mail your parcel to: Firma VicNic, Düpheid 38, 22149 Hamburg, Germany. Please return the product only after our reply to your return request email. 

Both return and initial delivery cost, any incurred duties and taxes, will be at your expense.

If you are shipping an item over €60, you should consider using a trackable shipping service or purchasing shipping insurance. 

     

    Unexpected Return

    If the order is returned for any of the following reasons, refund will be made to your original payment method. Refund will be made for the products returned, in resalable condition, minus any additional fees, including return postage, handling, storage fees, taxes/duties.

    • Undeliverable address
    • No one available to accept the delivery
    • Order refused by the customer
    • Refusal to pay customs fees
    • Refused by customs

    If the cost to return the items exceed the cost of the products, the package will be abandoned and no refund will be available. If the returned products are not in resalable condition, such as damaged, broken, no refund will be made.

    Customers shall contact us for assistance.

    by email: customercare@vicnic.com

    by phone: +49 40 35 70 88 90

    Information of Return & Refund was updated on 3 Sep 2021.