All VicNic orders are shipped directly from Hamburg in Germany, the shipping services work on working days Monday - Friday all-year-round. 

FAQ

Does VicNic deliver internationally? 

Yes.

For international customers, you can choose shipping services provided by FedEx Express, DHL Express, or national post (Reigistered Post, Global Air Parcel) 

Delivery time depends on the country and the shipping method. It is important that a correct address in English is provided.

Most parcels will be delivered during business hours in weekdays, please ensure you or some trusted ones will be able to receive. In some cases, the parcel is stroed at the post/ courier counter locally. Please make sure to check the tracking regularly and pick up your parcel the soonest, because parcels will be returned if they are not claimed within a certain period of time. 

 

How is the international shipping works?

It depends on the shipping method you choose, here are the different delivery processes:

 

• FedEx picks up the parcel directly from Germany and deliver to you by local FedEx or its local partners.
• Parcels are subjected to check by customs and destination. Taxes and duties may apply subjected to the country's rules & regulations (customers have to settled direclty with FedEx). Please check the country rules before purchase.
• The local FedEx office may charge handling fee for customs clearance service.
• It takes estimated 2 - 10 working days depending on the destination.

• DHL EXPRESS picks up the parcel directly from Germany and deliver to you by local DHL express or its local partners.
• Parcels are subjected to check by customs and destination. Taxes and duties may apply subjected to the country's rules & regulations (customers have to settled direclty with DHL Express). Please check before purchase.
• The local DHL office may charge handling fee for customs clearance.
• It takes estimated 1 - 10 working days depending on the desitantion.

Post service, Global Air:

  

• Handled by Deutsche (German) Post in Germany and delivered by the destination's national post e.g. USPS, Saudi Post, Royal Mail, Emirates Post Group, PostNord.
• Parcels are subjected to random check by customs and destination. Taxes and duties may apply subjected to the country's rules & regulations (customers have to settle directly with the post).
• It takes estimated 2 - 4 weeks of working days for delivery depending on the destination country.
• You will often have to collect your parcel at the local post office, please check your mail box or contact the local post. 

How to calculate shipping cost?

Add all products to cart, then go to "Your Cart" and use the shipping calculator.

International shipping rates vary depending on the country of destination, weight, volumetric dimension and the shipping services provider 

 

When will VicNic send my order?

Normally, your order will be packed and dispatched within 4 working days after the receipt of payment.

Orders will be sent to the delivery address that you have submitted at check out. Please remember to provide a correct address to avoid delivery failure.

Please note that packing and shiphping services are not available on Saturday, Sunday and public holidays in Germany, therefore, if an order is placed on Friday afternoon it will likely be dispatched on the next week.

There are times with unexpected volume and local national holidays, and that may delay the order.

 

Can I track my order? 

Tracking is easy! You will receive an email with tracking information once your order is shipped. Sometime, it may fall to the Junk box, please check accordingly

For more enquiry, please contact customercare@vicnic.com 

 

Will I have to pay duties & taxes?

Sales tax is included for parcels send within members of European Union (EU).

Parcels send to other international countries may subject to local sales taxes, customs duties and etc. Shipping services provider may also charge handling fee for their time to handle customs clearance. These charges are varies by countries and are responsible by the customer.

If assessed, these charges are separate from the product and shipping fee. Customer will be responsible for paying any duties, taxes & fees that may be required. These fees are typically collected in by customs or the delivery agent directly.

Customs policies vary widely for every country, so please check with you local customs and tax authority for information specific to your situation. Not knowing your country's regulations can result in your order incurring high import duties, the delivery being delayed or even returned. 

VicNic cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office.

   

Information on Shipping & Delivery is updated on 8 Feb 2022