Shipping & Delivery

VicNic is a German company serving customers worldwide. All VicNic orders are shipped directly from Hamburg in Germany. Please see below information about delivery.

Please note that the shipping services only work on working days Monday - Friday.

 

How much is shipping cost within Germany?

A flat rate of €8,90 for shipping within Germany. We send via local mail with estimated delivery time 5 working days.

 

Do you deliver internationally? 

Yes, VicNic uses the shipping services from Air mail through national postDHL Express and FedEx for all deliveries. Your VicNic order will be delivered to the provided address filled at the check out. It is important that you provide a correct address in English. 

Please write address in local language at the additional information box at check out.

Most parcels will be delivered during business hours in weekdays, please ensure you or some trusted ones will be able to receive. 

 

How is the international delivery works?

It depends on the shipping method you choose, here are the different delivery processes:

Airmail through national posts:

  
  • Typically send through Deutsche Post to the German border by shipping company Parcel One.
  • From there on they passes the parcels to the destination's national post e.g. USPS, Saudi Post, Royal MailEmirates Post Group and continue to deliver to you.
  • Parcels are subjected to random check by customs and destination rules & regulations. Please check before purchase.
  • It takes estimated 2 - 4 weeks of working days for delivery depending on the destination country.
  • You will often have to collect your parcel at the local post office, please check your mail box or contact the local post.

 

DHL Express:

  

  • DHL Express will take the parcel directly from Germany and deliver to you.
  • Parcels are subjected to random check by customs and destination rules & regulations. Please check before purchase.
  • It takes estimated 2 - 5 working days depending on the destination country.

 

FedEx:

 

  • FedEx will take the parcel directly from Germany and deliver to you.
  • Parcels are subjected to random check by customs and destination rules & regulations. Please check before purchase.
  • It takes estimated 2 - 10 working days depending on the express method, FedEx Priority or FedEx Economy, and destination country.

 

How much is shipping cost internationally?

International shipping rates vary depending on the method selected and the weight of the order.

To calculate the exact cost of shipping for your order, place the items you'd like to order in your shopping cart, and the estimated shipping rates are automatically calculated and updated each time an item or quantity is added.

Free Shipping for overseas orders over 100€. Orders are shipped through airmail via the destination's national post. Please note that Free Shipping discount only applies to non-EU countries.

 

When will VicNic send my order?

Normally, your order will be packed and dispatched within 4 working days after the receipt of payment. Orders will be sent to the delivery address that you have submitted at check out. Please remember to provide a correct address to avoid delivery failure.

Please note that no packing services are available on Saturday and Sunday, therefore, if an order is placed on Friday afternoon it will likely be dispatched on the next week.

There are times with unexpected volume and local national holidays, and that may delay the order.

 

Can I track my order? 

Tracking is easy! You will receive an email with tracking information once your order is shipped.

Airmail through national posts tracking:

https://parcel.one/en/tracking (please enter the tracking number and ZIP/ Postal Code, if your address do not have a  ZIP/ Postal Code, leave it blank) When the order arrives to your countries, you can track the parcel continuously with the national post office.

DHL Express tracking:

https://www.dhl.de/en/geschaeftskunden/express/verfolgen.html 

FedEx tracking:

https://www.fedex.com/en-de/home.html

For more enquiry, please contact customercare@vicnic.com

 

Will I have to pay duties & taxes?

Customers outside European Union, EU, may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. If assessed, these charges are separate from your product and shipping fee. Customer will be responsible for paying any duties, taxes & fees that may be required. These fees are typically collected in your country by customs or the delivery agent.

Customs policies vary widely for every country, so please check with you local customs and tax authority for information specific to your situation. Not knowing your country's regulations can result in your order incurring high import duties, the delivery being delayed or even returned. 

VicNic cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office.

* Please note that due to the unforeseeable circumstances on Brexit, shipping & delivery may be affected

Information on Shipping & Delivery is updated on 21 May 2019